Terms and Condition

  • At Guru Nanak Hospital, we place a strong emphasis on safeguarding the privacy and confidentiality of the data collected from our patients, clients, staff and suppliers in Kenya. As a hospital known for providing affordable, quality care with exemplary patient hospitality operating in Kenya, we recognize the critical importance of respecting the privacy and rights of the individuals whose data we collect. We are committed to adhering to all applicable data protection laws and regulations in Kenya, including the Data Protection Act 2019 and any other relevant regulations, to ensure that the personal data we collect is processed in a lawful, fair, and transparent
  • At Guru Nanak Hospital, we take the collection of patient’s data in Kenya with the utmost care and responsibility. We collect a variety of personal data, which may include but is not limited to, names, contact information (such as email address and phone number), demographic information (such as age, gender, and location).
  • We collect and process your personal information for various purposes, including but not limited to:
    • Patient Care and Services: To provide medical care, diagnosis, treatment, and related services.
    • Appointment Scheduling: To schedule and manage appointments for consultations, examinations, or treatments.
    • Billing and Payments: To process invoices, insurance claims, and payments related to healthcare services.
    • Medical Records Management: To maintain electronic and physical medical records for patient care and compliance with regulatory requirements.
    • Communication: To communicate with you regarding appointments, test results, health updates, and other relevant information.
  • The data is collected through physical forms then inputted online or in-person doctor/nurse meet with the patient, and is obtained only with the explicit consent of the
  • When collecting personal data, we ensure that the data collected is relevant, accurate, and necessary for the medical treatment objective, and we collect only the minimum amount of personal data required to fulfill the treatment objectives.
  • We are transparent in our data collection practices and provide clear information to patients about the purpose of data collection, the types of data being collected, and how the data will be We obtain explicit consent from patients before collecting their personal data, and we provide them with the option to withdraw their consent at any time.
  • At Guru Nanak Hospital, the personal data collected from patients in Kenya is used exclusively for medical treatment and patient management purposes. We value the privacy and confidentiality of the data entrusted to us and are committed to using it responsibly and
  • The data collected is used to analyze and report on medical treatment, providing insights and recommendations to our patients and stakeholders. This helps us better understand patient needs and allows us to develop evidence-based strategies and solutions for our
  • Additionally, the data collected is used to improve our own products, services, and business operations, allowing us to continuously enhance the quality and effectiveness of our medical treatment and hospitality.
  • In addition to medical treatment purposes, the data may also be used for market research, statistical analysis, and data However, rest assured that any such use will always be done in compliance with applicable data protection laws and regulations, and with the utmost care to protect the identity and privacy of the patients.
  • The data will be anonymized and aggregated in a way that prevents the identification of individuals, ensuring that their personal information remains confidential and secure
  • At Guru Nanak Hospital, we hold the privacy and confidentiality of personal data collected from patients in Kenya as a top priority. We are committed to ensuring that such data is not disclosed to third parties without explicit consent, unless it is required by law or authorized by the patients
  • In certain cases, we may engage third-party service providers to assist us with patient health management and this may include collection, analysis, and reporting as part of further treatment and health management. These service providers may include data collection agencies such as research hospitals, data analysis firms, or technology partners who help us with medical data processing and patient health In such cases, we may need to share personal data with these service providers to enable them to perform their services on our behalf.
  • However, rest assured that we have strict confidentiality and data protection requirements in place for our third-party service providers. We carefully select our partners and ensure that they comply with industry best practices and applicable data protection laws and regulations. We also have written agreements in place with these providers to govern the handling of personal data and to ensure that they maintain the confidentiality and security of the data entrusted to them
  • Furthermore, we do not sell, rent, or trade patient’s personal data collected from research and survey patients to any third parties for marketing or commercial purposes. Our primary purpose for collecting personal data is to conduct research and surveys for the specific projects for which the data was collected. Any sharing of personal data with third-party service providers is solely for the purpose of assisting us in carrying out our research and survey activities in a secure and effective manner.
  • At Guru Nanak Hospital, we prioritize the security and confidentiality of the personal data collected for medical treatment patients in We understand the importance of implementing robust technical and organizational measures to safeguard against unauthorized access, disclosure, alteration, or destruction of personal data.
  • To ensure the security of personal data and in the event of any data breaches we implement industry-standard security measures, including but not limited to firewalls, access controls, and regular system These measures are designed to promptly detect, mitigate and address any breaches. They also protect the integrity and confidentiality of personal data, and we continuously review and update our security protocols to align with best practices in the industry.
  • However, it’s important to note that no method of data transmission over the internet or electronic storage is completely Despite our best efforts, there is always a risk of unauthorized access or data breaches due to the inherent vulnerabilities of online communication and information systems. Therefore, while we take appropriate measures to protect personal data, we cannot guarantee absolute security against all potential threats.
  • In addition to technical measures, we also have strict policies and procedures in place to govern access to personal data, limit data access to authorized personnel only, and ensure that personal data is used only for the purposes for which it was collected. Our staff undergoes regular training on data protection and privacy to ensure compliance with our data handling practices and to maintain the confidentiality and security of personal
  • At Guru Nanak Hospital, we follow strict data retention policies to ensure that personal data collected from the patients in Kenya is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations
  • The retention period of personal data depends on the nature of the medical treatment which is the specific purposes for which the data was collected. We carefully assess the data retention requirements for each project, taking into consideration legal obligations, the purpose of the research or survey, and the consent obtained from the patient
  • Once the data is no longer needed, we take appropriate measures to securely delete or anonymize it to prevent identification. Data deletion is carried out in accordance with industry-standard practices to ensure that the data is permanently and irreversibly removed from our systems.
  • Once the data is no longer needed, we take appropriate measures to securely delete or anonymize it to prevent identification. Data deletion is carried out in accordance with industry-standard practices to ensure that the data is permanently and irreversibly removed from our systems.
  • In cases where anonymization is chosen as the method of data handling, we ensure that the anonymized data is stripped of any personally identifiable information and transformed into a format that cannot be used to identify Anonymized data may be used for research, analysis, or reporting purposes, but it will not contain any identifiable information.
  • At Guru Nanak Hospital, we respect the rights of patients and are committed to ensuring that they have control over their personal Patients have the right to access, correct, update, and delete their personal data that we hold, as well as to withdraw their consent for data collection and processing at any time.
  • We have implemented processes and procedures to facilitate patients in exercising their data protection rights. Upon request, we will provide patients with access to their personal data and allow them to review, update, or correct any inaccuracies. If patients wish to delete their personal data, we will take appropriate measures to securely delete or anonymize it, in accordance with our data retention policies
  • In addition, patients have the right to request information about the data we hold about them, including the purposes for which it is being processed, the categories of recipients to whom it may be disclosed, and the legal basis for processing. We are committed to providing clear and transparent information about our data practices and will respond to such requests in a timely
  • Furthermore, if patients believe that their data protection rights have been violated, they have the right to lodge a complaint with the relevant data protection authority in We take such complaints seriously and will cooperate with the data protection authority in any investigation or resolution process.

  • We regularly review and update our data privacy practices to ensure compliance with evolving laws, regulations, and industry best practices.

    We reserve the right to update or modify this Data Privacy Statement at any time without prior notice to reflect changes in our data privacy practices or legal requirements. Any updates or modifications will be effective upon posting on our website or notifying patients through other appropriate channels

Terms and conditions